Dear Excentis Customers,

We will be closed on Monday 29th May for a public holiday.

All support questions will be answered from Tuesday 30th May onwards.

Best regards,

Team Excentis

Dear Excentis Customers,

Excentis will be closed on Thursday 18th May for a public holiday.

All support issues will be addressed from Friday 19th onwards.

Best regards,

Excentis Team

Dear Customers,

Excentis will be closed on Monday 10th April.

All support questions will be picked up on Tuesday 11th April onwards.

Best regards,

Team Excentis

Dear Excentis Customers,

We have recently discovered an issue that affects users of our ByteBlower Endpoints.

If you are running Endpoint tests using the latest server 2.20, you might experience an issue when running tests longer than 1 minute.

We are currently implementing a fix and extensive QA tests to rectify the issue.

In light of this, we are suspending further 2.20 server upgrades while we implement a fix.

For customers who are not using the Endpoints, this issue will not have any effect

Dear Excentis Customers,

We recently became aware of an issue with the latest GUI 2.19 on macOS Ventura. We have implemented a fix to the issue of the GUI crashing and have now made GUI 2.19.2 available at our setup pages. 

If you have experienced an issue with the HTML reports crashing the GUI, please upgrade to this version. 

We would also like to inform you that GUI 2.20 will be following this release in the very near future!

Best regards,

Excentis

Dear Excentis Customers,

It has recently come to our attention that the ByteBlower GUI 2.19 crashes when runnning on macOS Ventura. This happens when generating the HTML report.

We see that Intel based systems experience this issue and not necessarily the M1 systems. 

There is a bug in the Eclipse platform upon which the ByteBlower GUI is built. 

https://github.com/eclipse-platform/eclipse.platform.swt/issues/452

We are currently producing a workaround which we will release as quickly